Cancellation and refund

Last updated: October 24, 2026. This is a translation of the Portuguese version, which prevails if the two differ.

1. How to cancel

• Card through Stripe (when available): under My account, click "Manage subscription" and choose to cancel.
• Card through Mercado Pago (when available): under My account, click "Cancel Mercado Pago subscription".
• Pix and PayPal: there is no automatic renewal, so you don't need to cancel. Access ends after the 30 days.
• If you have any trouble, write to kawe13k@gmail.com and we will cancel it for you.

2. What happens after you cancel

There are no new charges. Access to the plan continues until the end of the period you have already paid for.

3. Right of withdrawal (7 days)

Under art. 49 of the Brazilian Consumer Protection Code, you can withdraw within 7 days of your first subscription to a plan, with a full refund. Just ask by email, from your account's email.

4. After the 7 days

Amounts for months that have already started are not refunded proportionally. Exceptions:

• undue or duplicate charges;
• a service failure that prevents use;
• other cases provided for by law.

In these situations, we refund the corresponding amount.

5. How refunds are made

• The money goes back through the same payment method: a reversal on your card, a Pix return to the account that paid, or a PayPal refund.
• How long it takes to show up depends on the bank or card issuer. It usually takes 5 to 10 business days on cards, and it is faster with Pix.
• A refund ends access for the refunded period.

6. Changing plans

• Upgrading: the difference, prorated to the time left, is charged immediately, and the new plan applies right away.
• Downgrading: applies from the next renewal. Until then you stay on your current plan, with no credit or refund of the difference.

7. Bank disputes (chargebacks)

If you prefer, talk to us before disputing a charge with your bank: we solve it faster. An open dispute ends access and the subscription while it is being reviewed.

8. Contact

kawe13k@gmail.com. We reply within 2 business days.